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Frequently Asked Questions

All cancellations must be received in writing. If a notice is received more than ten weeks prior to the starting date you have two options:

a) We are happy to rebook your reservation if you find an alternative date of the same season at Whitecap and McGillivray Pass Lodge, or Whitecap International.

b) We provide a full refund, less a $400 administration fee

If notice is received less than 10 weeks prior to the starting date, no money will be refunded.

There is no refund for leaving early or arriving late.

If notice is received less than 10 weeks prior to the starting date, no money will be refunded.

There is no refund for leaving early or arriving late.

If a notice is received more than ten weeks prior to the starting date, we are happy to rebook your trip or provide a full refund, less a $400 administration fee.

Cancellation insurance can be purchased from your local travel insurance company. For those that are residents of BC, cancellation insurance can be difficult to purchase. We recommend http://www.seafirstinsurance.com/ or www.lifestylefinancial.ca as the best option for this.

No. Helicopter Evacuation Insurance, in case of a medical emergency up at the lodge, can be purchased from Whitecap Alpine for $50 at the time of booking your trip.

Although your MSP plan will cover helicopter evacuation expenses in some cases, they require us to fly in Search and Rescue and/or an ambulance attendant. This process can take hours and is not ideal in winter conditions or with a traumatic injury.