Whitecap and Whitecap International cannot make exceptions to the cancellation policy and all cancellations must be received in writing.
Winter 2023 Cancellation Policy
Our cancellation policy will depend on whether you have taken the Flexi rate or Advanced Purchase rate. In both circumstances, there are no refunds given for weather delays or acts of force majeure.
Peaks of Pemberton Cancellation Policy
Deposit of $200 is due at the time of booking and is non-refundable. Final payment at 2 weeks. Non-refundable inside of 2 weeks.
Summer 2023 Cancellation Policy
Deposit of 50% at the time of booking. Final payment at 10 weeks. Non-refundable inside of 4 weeks. 50% refundable 4-10 weeks. 10+ weeks – refund less a non-refundable booking fee of $275.
No refunds for bad weather or acts of force majeure. Trip cancellation/interruption and medical insurance are advised to be purchased as soon as you book.
Cancellation requests need to be received via email to summer@
In all scenarios, Whitecap still highly recommends that all guests purchase trip cancellation, trip interruption, and medical insurance. If we can provide direction or guidance in regards to insurance, please don’t hesitate to contact us. Cancellation insurance can be purchased from your local travel insurance company. For residents of BC, cancellation insurance can be difficult to purchase. We recommend Lifestyle Travel Insurance Services.
PHONE & EMAIL
No. Helicopter Evacuation Insurance, in case of a medical emergency up at the lodge, can be purchased from Whitecap Alpine for $50 at the time of booking your trip.
Although your MSP plan will cover helicopter evacuation expenses in some cases, they require us to fly in Search and Rescue and/or an ambulance attendant. This process can take hours and is not ideal in winter conditions or with a traumatic injury.