Whitecap and Whitecap International cannot make exceptions to the cancellation policy and all cancellations must be received in writing.
Winter 2021 Cancellation Policy
Our cancellation policy will depend on whether you have taken the Flexi rate or Advanced Purchase rate. In both circumstances, there are no refunds given for weather delays or acts of force majeure. If there is a government-mandated shutdown of the lodge due to COVID-19, you will receive a full refund (minus a $200 fee with the Flexi rate or a $500 fee with the Advanced Purchase rate).
The Flexi rate allows you to cancel for any reason up to two weeks before your trip start date. You may cancel within two weeks of your trip, for any reason, and receive a 50% refund (minus a $200 fee).
The Advanced Purchase pricing option is non-refundable if you decide to cancel your trip.
Summer 2021 Cancellation Policy
Up to 8 weeks prior to your trip start date you can cancel your trip for any reason and receive a full refund, less a $200 administration fee.
If notice is received less than 8 weeks prior to the starting date, no money will be refunded.
Up to 14 days prior to travel dates you can cancel in the event of a medical or personal emergency (COVID included) and get a 50% refund of the trip cost. If Whitecap operations are shut down by government issued COVID mandate or unforeseeable circumstances, you will get a full refund of the trip cost, less a $200 admin fee. Whitecap withholds the right to determine the legitimacy of refund applications on a case by case basis. Doctor’s note or relevant evidence needs to be provided.
Weather & personal reasons are not applicable for cancellation refunds. For more information about our summer cancellation policy, please contact us by calling 778-317-4523 or by email at email@example.com
COVID 19 Summer Refund Policy
We are currently providing full refunds for any cancellations until July 1, 2020, for trips that fall within our Summer 2020 season.
Normal Refund Policy
If notice is received less than 10 weeks prior to the starting date, no money will be refunded.
There is no refund for leaving early or arriving late.
If a notice is received more than ten weeks prior to the starting date, we are happy to rebook your trip or provide a full refund, less a $400 administration fee.
No. Helicopter Evacuation Insurance, in case of a medical emergency up at the lodge, can be purchased from Whitecap Alpine for $50 at the time of booking your trip.
Although your MSP plan will cover helicopter evacuation expenses in some cases, they require us to fly in Search and Rescue and/or an ambulance attendant. This process can take hours and is not ideal in winter conditions or with a traumatic injury.