Prices + Booking

Frequently Asked Questions

Whitecap and Whitecap International cannot make exceptions to the cancellation policy and all cancellations must be received in writing.

 

McGillivray Lodge and Basecamp Cancellation Policy

Our cancellation policy will depend on whether you have taken the Flexi rate or Advanced Purchase rate. In both circumstances, there are no refunds given for weather delays or acts of force majeure.

Flexi Purchase Rate
Deposit of $1500 at the time of booking. Final payment at 10 weeks. Non-refundable inside of 4 weeks. 50% refundable 4-10 weeks. 10+ weeks – refund less a non-refundable booking fee of $300 per space booked.
No refunds for bad weather or acts of force majeure. Trip cancellation/interruption and medical insurance are advised to be purchased as soon as you book.
Cancellation requests need to be received via email to winter@whitecapalpine.ca. The evacuation fund is included in the Flexi rate.
Advance purchase
The Advanced Purchase rate is due in full at the time of booking and is non-refundable. The evacuation fund is not included in this rate.

 

Peaks of Pemberton Cancellation Policy

Deposit of $300 is due at the time of booking and is non-refundable. Final payment at 2 weeks. Non-refundable inside of 2 weeks.

 

Summer Cancellation Policy

Deposit of $1250 at the time of booking. Final payment at 10 weeks. Non-refundable inside of 4 weeks. 50% refundable 4-10 weeks. 10+ weeks – refund less a non-refundable booking fee of $300 per space booked.

No refunds for bad weather or acts of force majeure. Trip cancellation/interruption and medical insurance are advised to be purchased as soon as you book.

Cancellation requests need to be received via email to summer@whitecapalpine.ca. The evacuation fund is not included.

Whitecap highly recommends that all guests purchase trip cancellation, trip interruption, and medical insurance. If we can provide direction or guidance in regards to insurance, please don’t hesitate to contact us. Travel insurance can be purchased from your local travel insurance company. For residents of BC, cancellation insurance can be difficult to purchase. We recommend Acera Insuranc: https://acera.ca/coverage/travel-tour-operator/

PHONE & EMAIL

250-542-8577   1-877-542-8577

travel@acera.ca

No. Helicopter Evacuation Insurance, in case of a medical emergency up at the lodge, can be purchased from Whitecap Alpine for $50 at the time of booking your trip.

Although your MSP plan will cover helicopter evacuation expenses in some cases, they require us to fly in Search and Rescue and/or an ambulance attendant. This process can take hours and is not ideal in winter conditions or with a traumatic injury.